Service
Highlights

Use the device and system management in the service module as a basis for ongoing technical improvements. All information about the function, accessories, repairs, operating conditions, etc. of all delivered devices and systems is stored centrally there and can be accessed directly in the development department.

Get up-to-date information on every process associated with a serial number in the device file. You will find all relevant information about the supplier, manufacturer, service history, spare parts status, etc. at a glance. All serial numbers can be displayed and tracked hierarchically – either at the serial number or batch level.

oxaion supports the grouping of items into specific device types or of several individual devices into configurations. These are then treated as a single unit by customer service and maintained together. Essential information such as maintenance details, required technical expertise, specified times, etc. is always stored centrally.

In the event of customer service, information about the product is available in parts search programs, master and production parts lists. In addition, oxaion offers the option of maintaining spare parts lists. Since customer master data for service departments often differs from that of sales, oxaion includes additional data specifically for services: installation address, price lists for services and spare parts, technician assignments, distance in kilometers, etc.

The technician master data contains the most important personal data, assignment to a skill group, cost center, hourly rates, and vehicle assignment.

Choose between several calculation methods for maintenance contracts and define your own contract types. oxaion monitors the timely provision of services and offers the option of illustrating service capacity utilization in the form of tables or graphs and planning accordingly.

Maintenance-related information such as measured values and test results can be reported back to the ERP system directly from the service order. This optionally generates maintenance orders based on stored maintenance cycles. In addition, unscheduled maintenance orders can be entered manually, even via mobile devices.

Using a timer, oxaion monitors the stored maintenance cycles and automatically generates maintenance orders for the technician. To enable a quick response, the orders can be sent by email or SMS message on request.

If repairs need to be carried out outside the specified maintenance cycles or special agreements need to be taken into account, you can also intervene manually in order processing. oxaion offers the option of mapping pure service contracts and transferring them to service companies—for example, in the area of cleaning or facility management.

You can process all incoming problem reports and complaints via the central help desk. There you can access all information about the product in question and the responsible contact person. Via a direct link to personnel resource planning, you can search for available capacities and immediately send your customers suggested appointments.