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Process incoming problem reports and complaints via the central help desk. All information about the product in question and the responsible contact person is available there. A direct link to personnel resource planning allows you to search for available capacity and immediately send your customers suggested appointment times.
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The device file provides you with up-to-date information on every process associated with a serial number. You will find all relevant information on the supplier, manufacturer, service history, spare parts status, etc. at a glance. All serial numbers can be displayed and tracked hierarchically – either at serial number or batch level.
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In the personnel control center, you can efficiently allocate your service resources. This can be done in tables or graphs. There, you can make changes and updates directly and identify and resolve any conflicts at an early stage.
Fig.: Flexible evaluation of a service order as a dashboard
Fig.: Control station for personnel and resources: The planning board for the dispatcher
